• Accomplished professional graphic designer and email marketer with extensive experience with Adobe CC and Programming in HTML/CSS. Demonstrated strengths include the ability to communicate effectively across all management levels, easily learn any program, problem solving, and able to work quickly and effectively under pressure.

  • Image editing - Adobe Photoshop, Illustrator, InDesign, Affinity Designer and Photo, Autodesk Sketchbook and Maya,

    Video editing - Adobe Photoshop, Rush, and After Effects

    3D Modeling and Animation - Autodesk Maya, Cinema 4D, and Lightwave 3.

    Programing - HTML and CSS with a background in Responsys RPL, Java, VB, C++, Action Script

    Web Design - hard coding, WordPress, Squarespace, and Wix

    Email Marketing - Oracle Responsys and Klaviyo

    Extensive A/B Testing and Data Analytics

    Deductive Reasoning, Reverse Engineering

    Computer Repair

  • TicketNetwork
    Graphic Design / Email Marketer
    2018-2026

    • Organized and updated image libraries for over 1000 brands, ensuring easy access to high-quality assets for marketing campaigns.

    • Created thousands of brand-focused image and video assets for leading touring artists, sports teams, theater shows, and venues, enhancing online presence across websites, email, and social media channels

    • Created thousands of high-quality images using Adobe CC, resulting in 300% increase in client demand which they reported a noticable rise in click through rates across all marketing platforms.

    • Managed email marketing accounts for the top 5 brands, the largest with 1+ million active subscribers.

    • Updated 100+ active email templates from Responsys classic language to RPL, implementing email-specific coding practices to eliminate bugs and ensure responsiveness, reducing average template size by 80% and increasing user interactions by 100%.

    • Developed and managed various email marketing campaigns including local newsletters, national onsale, targeted promotions, cart abandonment, winback, and anniversary series to drive engagement and sales.

    • Conducted rigorous A/B testing on email content, design, send times, and subject lines, resulting in optimized engagement rates.

    • Developed dynamic email campaigns, including Cart Abandon programs, to streamline testing processes and automate sends using Oracle Responsys.

    • Designed and coded over 200 different emails using HTML and CSS for various brands, including targeted announcements for major events like the Super Bowl.

    • Planned and executed the automation of email marketing processes, including data feed creation and integration, enhancing content personalization, reducing load times by 70%, and increasing email deliverability rates by 50%.

    • Evaluated tools such as Adobe Premiere Pro and Canva for photo and video editing, and Mailchimp and Klaviyo for email campaign management, then trained a team of 5 on their functionalities to enhance our email marketing efforts.

    • Managed 5+ projects at a time with changing specifications while independently completing design tasks and meeting all deadlines.

    Lilo Social, Hamden, CT
    Freelance Graphic Designer, 2018-2019

    • Designed visual assets for various ad campaigns for brands like Maroon 5, Buffalo Sabres, and Bleacher Report.

    Fluidline Technology, Chatsworth, CA
    Shipping and Receiving Supervisor/Customer Service Consultant, 2016

    • Organized and maintained ISO 9002 compliant documentation for the entire company, ensuring adherence to quality standards and streamlining audit processes.

    • Managed order processing for 300+ customers daily, ensuring timely fulfillment and high service quality.

    761 Washington St. L.L.C., Middletown, CT
    Freelance Graphic Designer, 2007 - Present

    • Designed various visual assets, including signs, brochures, and business cards, while providing website support that increased client brand visibility and engagement.

    Eastern Connecticut State University, Willimantic, CT
    Student Web Developer, 2013

    • Designed and launched a WordPress website featuring unique pages for each department and each professor

    • Reduced the expected completion date for a WordPress project from 1.5 years to under 6 months, despite having no prior experience with the platform.

    Best Buy, Newington, CT
    Sales Associate, 2014-2016

    • Completed over 5 hours of webinars and online courses each week, focusing on key product features to refine customer support strategies and increase customer satisfaction scores.

    • Redesigned my primary department's layout and merchandising displays, enhancing customer flow and accessibility.

    • Received 20+ awards from management for leadership, product knowledge, customer feedback, and enhancing promotional strategies, leading to a 100% increase in customer sales and engagement across the store.

    • Trained 30+ new and existing employees on store-wide procedures, the implementation of a new inventory management system, new products, and improved sales techniques.